A coordination service. Your parents' doctors, pharmacies and labs already exist. What most families lack is someone they trust to make sure appointments actually happen, medicines are actually refilled, and reports are actually collected. We are that layer, run by people rather than an algorithm.

Udaipur only, right now. We are running a founder-led pilot and coordinating the first families ourselves, which is not something we can do at a distance. If your parents live elsewhere we will tell you honestly rather than take you on.

Because we would rather be genuinely good for a handful of families than adequate for a hundred. The founders are personally acting as the first care companions so we learn what the standard should be from real households, not from a plan.

Five MBA students who realised we were about to face this ourselves, with our own parents ageing in one city while we built careers in another. The About page has the full story and the founders' details.

Fill in the form on the Join the Pilot page. One of the founders calls you within two working days to talk through your parents' situation and whether we can help yet.

We ask about your parents' health, where they live, and what worries you most. Then we say honestly whether we can serve them well right now. It is not a sales call. Turning families away is part of running a pilot properly.

A care companion visits your parents at home, sets up Companion Mode on your parent's phone and connects it to your account, documents their medical history and current medicines, and schedules the first doctor consultation within the first week. Ongoing coordination begins from there.

The home visit is the substantial part. Pairing the app to your parent's phone takes a couple of minutes, and your coordinator does it during that visit, so there is nothing for your parent to install, log into or remember.

Yes, and we ask them directly during the onboarding visit. Consent is recorded when their profile is created. We will not coordinate care for someone who does not want it, however well-intentioned the family member arranging it is.

In principle yes. The service is about an older person who needs coordination and a family member who cannot be there. Raise it on the first call so we understand the relationship and who has authority to make decisions.

Books and confirms appointments, arranges pharmacy refills and lab collections, briefs the supplier before each visit, logs what happened afterwards with notes, and is the person your parent's neighbour calls if something looks wrong.

Yes. A named person who knows your family, not a queue. That continuity is most of the value: a coordinator who already knows your father's medication history makes better decisions than a rota.

Every completed visit is logged with the coordinator's notes and appears in your service history. Visits are confirmed with an OTP at the household, so the record is not just someone ticking a box remotely.

A summary of what happened that month: visits completed, consultations held, medicines refilled, anything the coordinator thinks you should know. It is meant to be the thing you read instead of making a dozen phone calls.

Yes. That is what the dashboard is for. This month's schedule and the full service history are visible whenever you open it, and you are notified when something is completed.

Extra visits, refills and lab tests are always available. Request one from your dashboard and your coordinator arranges it, then confirms the date with you. Whatever it costs is shown and agreed before anything is booked. Nothing is ever added silently.

No. We coordinate with independent local professionals we have verified in person. We are accountable for the coordination and for who we put in front of your parents; the clinical care is theirs.

No, and this matters. We do not diagnose, prescribe or give medical advice. We make sure the people who do are booked, briefed, and actually turn up, and that what they said is written down where you can read it.

Tell your coordinator. The plan is a starting point, not a contract about what your parents are allowed to need. Significant changes in health usually mean a conversation rather than a form.

Not yet. Healthcare coordination is what we are doing well first. Preventive wellness, community and independent-living support are on the roadmap, but we would rather not claim them until they exist.

No. Companion Mode is built for someone who may be using a smartphone for the first time: one screen, large text, no menus to discover, and nothing that can be deleted or misconfigured. If your parent never opens it at all, the coordination still happens. It is a convenience for them, not a requirement.

Today's schedule, one large emergency button, and two call buttons, one for you and one for their coordinator. That is the whole screen, deliberately. There is a preview on the Companion Mode page.

Hindi by default, with a one-tap toggle to English on the same screen. Not buried in a settings menu your parent would never find.

No. It runs on their own existing phone, alongside WhatsApp and whatever else they already use.

Not yet. Companion Mode is Android-only for now. Your coordinator checks this during the onboarding visit and will flag it rather than let you discover it later. If your parent has an iPhone, tell us on the first call.

Some older or heavily restricted phones cannot run it reliably. If that happens, the household falls back to coordinator-managed phone updates, so your parent gets a call instead of a notification, and nothing about the actual care changes.

Never. There is no password and no OTP for your parent. The coordinator pairs the phone once during the home visit and it stays paired. Nothing to remember, nothing to lose.

There is nothing to break. Companion Mode has nothing to delete, cancel or misconfigure. That is a deliberate constraint rather than a missing feature.

No. They get what is genuinely useful: a reminder that someone is visiting today. It is not a feed and there is nothing to scroll.

Two independent things happen at once: your coordinator's dashboard shows a live alert immediately, and they simultaneously receive a phone call and SMS, so it reaches them even if they are not looking at a screen at that moment. This is the one flow we hold to a zero-tolerance standard for failure.

No, and you should not rely on it as one. In a life-threatening emergency call emergency services first. The button reaches a person who knows your parents, their address and their conditions, and who can act quickly. It does not replace an ambulance.

The app tells your parent plainly that it could not send and shows them the number to call instead. We would rather be blunt in that moment than leave someone believing help is on the way when it is not.

Yes. An open emergency alert appears across every screen of your dashboard until a coordinator resolves it, and it updates live without you refreshing anything.

It can happen, and we would rather that than a button so cautious it is hard to press in a real emergency. Your coordinator calls to check either way, so a false alarm costs a phone call.

An alert that stays unresolved past a threshold triggers an automatic escalation to our monitoring, independently of the coordinator's own devices. That check runs continuously rather than only during working hours.

Emergency alerts are monitored around the clock. Ordinary coordination, meaning booking, refills and questions, happens during working hours.

Every doctor, pharmacy, lab, nurse and caregiver is verified in person by our team before they are assigned to a household, with their registration and licence recorded. See the Medical Network page for who is currently active in Udaipur.

Because we publish a partner's name, photograph and qualification only once they have agreed in writing to be listed. Those profiles go up as each partner signs off. Ask us and we will tell you exactly who would be caring for your parent.

Companions carry identity verification and wear company uniforms, and visits are confirmed with an OTP at the household. If someone turns up unannounced or cannot verify themselves, your parent should not let them in. Call your coordinator.

No, deliberately. Suppliers are coordinated by phone and WhatsApp, so there is nothing for a busy clinic to learn or log into, and there is always a named person accountable for what happened rather than a system that failed silently.

Raise it on the first call. Our network is small and local by design, but continuity with a doctor who already knows your parent is usually worth preserving where we can coordinate with them.

Name, age, address, medical conditions and an emergency contact, entered by you with your parent's consent captured at the time. It exists solely to run the service: scheduling visits, briefing suppliers, and reaching help fast in an emergency. We do not use it for advertising and we do not sell it.

Yes. We operate under India's Digital Personal Data Protection Act. Consent is captured explicitly when your parent's profile is created, and you can request access, correction or deletion of any personal data we hold at any time.

Your coordinator, and the specific supplier attending a specific visit, who is told only what they need for it. It is not visible to other families, and access is enforced by the system rather than by policy alone.

Today the account belongs to the person who signed up. Shared family access is a common request and is not built yet. If several siblings need visibility, tell us and we will find a workable arrangement in the meantime.

You can request deletion of the personal data we hold at any time, and we will act on it. Some service records may be retained where we are legally required to. The Privacy Policy sets out the detail.

Only what a supplier needs to carry out a specific visit, and the infrastructure providers that run the service. The Privacy Policy lists them. We do not sell data and there is no advertising in this product.

We are not publishing prices during the founder-led pilot. Until we have run enough households to know what good service actually costs to deliver, a published price would be a guess. Talk to us and we will tell you honestly what your family needs and what it will cost.

No. Nothing is charged through the app during the pilot, and your coordinator confirms anything payable with you directly before it happens.

A flat monthly fee for the plan, with anything beyond it itemised separately and shown before you confirm it. We will not bundle extras silently into a single figure.

Those are passed through at what they actually cost, plus a small published platform commission, itemised separately. You see the amount before anything is ordered.

Yes. There is no lock-in, and during the pilot there is nothing to unwind financially. Tell your coordinator and we will stop.

Not a published one yet, because nothing is being charged during the pilot. It will be written and published before billing starts rather than improvised at the point someone asks for money back.

It changes how we work with you, not whether we can. Tell us where you are when you sign up: we plan around your time zone and lean on written updates you can read whenever you wake up, rather than calls at 3am.

Only where we operate, which is Udaipur for now. If one parent is here and one is not, say so on the first call and we will be straight with you about what we can and cannot cover.

Tell them, and tell us. During the pilot you are talking to a founder anyway. Complaints in the first months are worth more to us than praise, because they are how the standard gets set.

Then it does not happen. Your coordinator will tell you rather than quietly mark it complete, and will usually try to understand why. Coordination without consent is not something we will do.

Email us at saurabh.patil.2025@iimu.ac.in, or use the form on the Join the Pilot page. Existing families should contact their coordinator directly, since they are the fastest route to anything about your parents' care.